Elevate your learner experience with higher education solutions
ProRetentionTM Enrolment CRM
ProRetentionTM Enrolment CRM is purpose-built software for colleges that elevates the performance of admissions teams and dramatically improves applicant experience with meaningful touch-points and multi-channel communication. The product helps with personalised 1-1 attention to the prospective learner, and maximises conversion of enquiries to enrolments. It is designed to create high quality first impressions with prospective learners, nurturing them through engaging conversations, via email, SMS, phone, mobile apps and social media.
For college staff, this is a neat digital workflow to seamlessly move the application process from one stage to the next, providing clear performance metrics and a collaborative platform for all stakeholders. This lays the foundation for a learner-centric ecosystem to build lasting relationships among campus constituents.
We reviewed a number of systems and ProRetentionTM was, for us, by far the preferred option for applicant engagement. The system has been customised to follow our own processes which have been designed to give the applicant the best experience on the first leg of their ‘student journey’, rather than our processes having to fit around the system, which is the case with most systems I have worked with in the past.
ProRetentionTM really has become fundamental to how UniHelp works at the university and we continue to work with the ProRetention team to improve the system and ultimately improve the service we provide to our students.