Engage and Retain Students for Wellness and Success
ProRetentionTM Success CRM
ProRetentionTM Success CRM product’s primary goal is to engage learners and improve success rates. Learners, especially those who are early in the life-cycle, have to navigate the campus ecosystem to get what they want and deliver what the college needs. The college system, especially large ones, can be cumbersome and sometimes even insensitive to the needs of an individual learner. Success CRM aims to take the chaos out of the system and customise service for an individual learner’s needs. The driving philosophy of this product is that 'know your learner in order to build a relationship with him'.
Success CRM offers the following, among other functionalities and features:
We reviewed a number of systems and ProRetentionTM was, for us, by far the preferred option for applicant engagement. The system has been customised to follow our own processes which have been designed to give the applicant the best experience on the first leg of their ‘student journey’, rather than our processes having to fit around the system, which is the case with most systems I have worked with in the past.
ProRetentionTM really has become fundamental to how UniHelp works at the university and we continue to work with the ProRetentionTM team to improve the system and ultimately improve the service we provide to our students.