OVERVIEW

ProRetention™

• Helps identify students at-risk very early in their lifecycle
• Promotes vibrant student-instructor engagement
• Manages student issue resolution
• Facilitates success coaching
• Centralizes student-institution communication for consistency and
• Elevates service levels to students by predefining departmental activity set

Early Alert and At-Risk Student Identification System

• Helps analyze historic data in institutional systems to identify factors that adversely impact students
• Provides an ongoing facility to define at-risk attributes
• Provides the capability to configure risk attributes, rules for alerts, and escalation rules for intervention delays and user actions
• Leverages the Predictive Analysis module and grows intelligent by learning from factors that determine at-risk students
• Finds new risk attributes and predicts new dropout scenarios

Success Coaching

• Helps identify students who are lagging behind
• Enables a systematic coaching and counseling process for assessing student needs and for determining remedial action
• Provides feedback mechanism to evaluate coaching / counseling effectiveness

Issue Resolution System

• Helps track tickets and monitor aging of tickets
• Provides integrated soft phone dialing and voice recording via preview dialer
• Helps understand student access patterns through various touch points
• Provides a comprehensive reminder system to create ticket alerts and pop-ups
• Submits automated ticket closure satisfaction surveys to students via portal

Centralized Student Communication Management

• Integrates with any email system and other institutional systems (SIS, LMS and CRM)
• Enables mass communication and campus broadcasts via email/SMS/Twitter
• Supports instant messaging within university user community
• Interfaces with an in-built preview dialer for quick dialing and voice recording

Lifecycle Activities

• Helps create department specific, user-administered set of student-centric activities based on business rules and process flow
• Helps queuing of student-specific tasks based on activity sequence
• Supports tagging of communication plans with an activity

Knowledge Base

• Serving as an effective training tool for new hires, it provides instant access to documents, policies, procedures, FAQs, and reference materials and an exhaustive searchable database organized by department.

Surveys

• Survey workflow enables complete survey set-up from survey development to publishing including the approval process using intuitive user friendly interfaces.

Business Intelligence

• Provide insights and intelligence that help executive management of the university to monitor service levels, and provide retention specific decision support

ProRetention™ on Mobile

• Helps students to manage their administrative needs any time from any place
• Helps administrative leadership get a high level of view of drop out trends, department performances and student satisfaction levels