PRODUCT SUITE

Student issues can be raised as tickets and tracked to closure. Interdepartmental and intradepartmental issue tickets can be created and this results in the institution raising the bar on student service. This also increases staff responsiveness and indirectly changes the work culture and increases motivation levels. With ProRetention™ you bid farewell to post-it notes, voice mails, dropped calls, etc. and guarantee that no student issue is left unaddressed.

What do you get?

• Track tickets by issue, status, department, and period
• Open, close, assign, hold, transfer, and escalate tickets
• Follow color codes to monitor aging tickets
• Convert student emails to tickets at the click of a mouse
• Use soft phone dialing and voice recording via preview dialer integration
• Understand student access through touch point logs (via phone, email, chat)
• Benefit from a comprehensive reminder system to create ticket alerts and pop-ups
• Send automated ticket closure satisfaction surveys to students via portal