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  • Identify At-Risk Student – Higher Education
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Engage and Retain Students for Wellness and Success pr-band-logo

ProRetentionTM Success CRM

ProRetentionTM Success CRM product’s primary goal is to engage students and improve success rates. Students, especially those who are early in the life-cycle, have to navigate the campus ecosystem to get what they want and deliver what the school needs. The school system, especially large ones, can be cumbersome and sometimes even insensitive to the needs of an individual student. Success CRM aims to take the chaos out of the system and customize service for an individual student’s needs. The driving philosophy of this product is that ‘know your student in order to build a relationship with him’.

Success CRM offers the following, among other functionalities and features:

  • Capabilities to comprehensively resolve student and staff issues
  • Powerful means to customize and personalize your student interactions
  • Digital platform to run programs for student success
  • Constituent calendar management
  • Ability to identify and create intervention mechanisms for students 'at risk'
  • Mobile apps to engage the ‘on-the-go’ community
Testimonials
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North East Surrey College of Technology (NESCOT)

We reviewed a number of systems and ProRetentionTM was, for us, by far the preferred option for applicant engagement. The system has been customised to follow our own processes which have been designed to give the applicant the best experience on the first leg of their ‘student journey’, rather than our processes having to fit around the system, which is the case with most systems I have worked with in the past.

- Dario Stevens, Vice Principal – Planning & Information Services
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Middlesex University

ProRetentionTM really has become fundamental to how UniHelp works at the university and we continue to work with the ProRetentionTM team to improve the system and ultimately improve the service we provide to our students.

- Gary Clarke, Former Associate Director for Customer Services

360 Degree View

360 Degree View

Know Your Students

ProRetentionTM Success CRM provides staff with the input they need to make informed decisions on the support and resources .... Read More

Early Warning System

Early Warning System

Identify Students 'at risk'

The ProRetentionTM Early Warning System enables schools to identify 'at-risk' students early enough to provide effective interventions.... Read More

Keep Warm Hub

Keep Warm Hub

Personalized Communication with Students

The ProRetentionTM Keep Warm Hub enables schools to schedule automated communications campaigns via email, text, and social media. ... Read More

Events and Workshops

Events and Workshops

Manage Constituent Connect

A comprehensive Event Management module to set up, invite and manage events and workshops for students and other campus constituents. .... Read More

Student Helpdesk

Student Helpdesk

Increase Service Levels

The ProRetentionTM Student Helpdesk function is a powerful system that allows staff to respond to and track issues raised by students. ... Read More

Appointment Booking

Appointment Booking

Constituent Calendar Management

The ProRetentionTM Appointment Booking functionality provides a comprehensive constituent calendar management system that allows ... Read More

Co-created Learning Lounge

Co-created Learning Lounge

Education Outside Classrooms

The ProRetentionTM Learning Lounge is a unique platform for student-led education that is ideal for collaborative learning and .... Read More

Success App for Students

Success App for Students

Engagement ‘on the go’

The ProRetentionTM Mobile App is a great way for the schools to use mobile technology to engage and communicate with students. .... Read More

Mobile Apps – Educational Institutes Fundraising

Related Resources

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Explore the case studies library to know how our Enrolment CRM product had maximized the conversion of inquiries to customers. Click Here

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Read our white papers to know the latest trends, issues and solutions for education institutes.
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Student Helpdesk

Student Helpdesk

Increase Service Levels

The ProRetentionTM Student Helpdesk function is a powerful system that allows staff to respond to and track issues raised by students. A ticket is created for every issue and tracked with a comprehensive communication history. First responders can reference context-specific FAQ’s and in many cases, responses can be sent with a single click. When issues require more in-depth responses, they can be assigned to appropriate contacts within the school, while maintaining a full history of the issue. Detailed reporting provides school leadership with a view of open issues, time-to-resolution, and overall performance. New issues and resolutions can be easily added to the ProRetentionTM knowledge base, to be made available to students and staff as FAQ’s. The ProRetentionTM mobile app enables students to raise issues, access FAQ’s, and track issue status from their personal devices.

Early Warning System

Early Warning System

Identify Students 'at risk'

The ProRetentionTM Early Warning System enables schools to identify at-risk students early enough to provide effective interventions and resources, minimizing student attrition. The Early Warning System has a proprietary statistical algorithm for analysis of historical student data to identify single and composite factors that are indicators of risk. Schools can create personalized intervention strategies and success coaching workflows to ensure that at-risk students receive effective support. The ProRetentionTM Early Warning Systems empowers schools to efficiently provide needed support to at-risk students and maximize student success.

Appointment Booking

Appointment Booking

Constituent Calendar Management

The ProRetentionTM Appointment Booking functionality provides a comprehensive constituent calendar management system that allows schools to share calendars and manage meetings and events. The system allows for effective planning, recording, and tracking of every meeting. Rooms for the meetings can be reserved, attendance can be tracked using QR codes, and meeting notes can be maintained in the system. Follow-up information can be sent out through the system, and feedback surveys can be distributed to all attendees. Students can access the system through their mobile devices to schedule individual meetings, and counselors and tutors can access schedules through integration with Outlook, Gmail, or other institutional email systems.

Keep Warm Hub

Keep Warm Hub

Personalized Communication with Students

The ProRetentionTM Keep Warm Hub enables schools to schedule automated communications campaigns via email, text, and social media. Messaging can be scheduled on a calendar basis or triggered by specific actions such as the submission of an inquiry. The campaigns can draw on a content library to include additional resources relevant to the individual messaging. This powerful tool streamlines communications between counselors and students, and ensures that students stay involved and engaged with the school throughout their time as enrolled students.

Co-created Learning Lounge

Co-created Learning Lounge

Education Outside Classrooms

The ProRetentionTM Learning Lounge is a unique platform for student-led education that is ideal for collaborative learning and joint project work. The system provides a vehicle through which students can share written work, as well as text, audio, video, and web-based resources. Faculty, staff and alumni can also be invited to contribute to the collaboration. Learning content developed in the system can be retained by the institution for use in future classes and discussions. Imagine the power of a video of a great science project by a bright alumnus, being available for today’s students.

360 Degree View

360 Degree View

Know Your Students

ProRetentionTM Success CRM provides staff with the input they need to make informed decisions on the support and resources that will be most helpful to students. The system integrates data from across multiple data systems to provide a comprehensive view of key student information. Staff members can view information such as grades, class attendance, financial aid payment history, class enrollment status, etc. This 360-degree view can include relevant original documents, issues raised by the student, at-risk flags, and a complete communications history. Select information can also be made available for student to access via cell phones and other mobile devices.

Success App for Students

Success App for Students

Engagement ‘on the go’

The ProRetentionTM Mobile App is a great way for the schools to use mobile technology to engage and communicate with students through their everyday devices. The app provides students with service and engagement tools at their fingertips. Students can use the app to raise queries or issues, get live support and schedule meetings with counselors and tutors. In addition, the app gives students immediate access to information on school resources, peer communities, and learning resources. It can also be used to answer surveys, access campus maps, mark attendance at events and classrooms, and receive college alerts and notifications. The ProRetentionTM mobile app is available on major mobile platforms including iOS and Android.

Events and Workshops

Events and Workshops

Manage Constituent Connect

A comprehensive Event Management module to set up, invite and manage events and workshops for students and other campus constituents. They can schedule events, publish calendar to prospective attendees, receive and process RSVPs. The attendees can book seats, mark attendance using QR-Code on tablets, record their notes during the session etc. Multiple sessions, speakers and sponsors within events can be managed on a single page. Custom registration and survey forms with rich HTML & video graphics can be quickly created and attached to invitations and messages.

The Event Tracker module is an integrated mobile-enabled platform, seamlessly connected to the back-end Success CRM, to track participation and send feedback surveys to attendees – another unique feature of ProRetentionTM. After the event, the organizers can also engage the attendees by circulating relevant, interesting articles and newsletters. Every registration generated is also synchronized with user’s desktop calendar with reminders and alerts.