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  • Identify At-Risk Student – Colleges and Universities
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ProRetentionTM Success CRM

ProRetentionTM Success CRM product’s primary goal is to engage learners and improve success rates. Learners, especially those who are early in the life-cycle, have to navigate the campus ecosystem to get what they want and deliver what the college needs. The college system, especially large ones, can be cumbersome and sometimes even insensitive to the needs of an individual learner. Success CRM aims to take the chaos out of the system and customise service for an individual learner’s needs. The driving philosophy of this product is that 'know your learner in order to build a relationship with him'.

Success CRM offers the following, among other functionalities and features:

  • Capabilities to comprehensively resolve learner and staff issues
  • Powerful means to customise and personalise learner interactions
  • Digital platform to run programmes for learner success
  • Constituent calendar management
  • Ability to identify and create intervention mechanisms for learners 'at risk'
  • Mobile apps to engage the ‘on-the-go’ community
Testimonials

ProRetentionTM Success CRM

ProRetentionTM Success CRM product’s primary goal is to engage students and improve success rates. Students, especially those who are early in the life-cycle, have to navigate the campus ecosystem to get what they want and deliver what the university needs. The university system, especially large ones, can be cumbersome and sometimes even insensitive to the needs of an individual student. Success CRM aims to take the chaos out of the system and customise service for an individual student’s needs. The driving philosophy of this product is that 'know your student in order to build a relationship with him'.

Success CRM offers the following, among other functionalities and features:

  • Capabilities to comprehensively resolve student and staff issues
  • Powerful means to customise and personalise student interactions
  • Digital platform to run programmes for student success
  • Constituent calendar management
  • Ability to identify and create intervention mechanisms for students 'at risk'
  • Mobile apps to engage the ‘on-the-go’ community
Testimonials

Student Engagement Mobile Apps for Universities

Related Resources

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Explore the case studies library to know how our Enrolment CRM product had maximised the conversion of enquiries to customers. Click Here

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Read our white papers to know the latest trends, issues and solutions for education institutes.
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Get in Touch!

Student Helpdesk

Student Helpdesk

Increase Service Levels

The ProRetentionTM Student Helpdesk function is a powerful system that allows staff to respond to and track issues raised by learners. A ticket is created for every issue and tracked with a comprehensive communication history. First responders can reference context-specific FAQ’s and in many cases, responses can be sent with a single click. When issues require more in-depth responses, they can be assigned to appropriate contacts within the college, while maintaining a full history of the issue. Detailed reporting provides university leadership with a view of open issues, time-to-resolution, and overall performance. New issues and resolutions can be easily added to the ProRetentionTMknowledge base, to be made available to learners and staff as FAQ’s. The ProRetentionTM mobile app enables learners to raise issues, access FAQ’s, and track issue status from their personal devices.

Early Warning System

Early Warning System

Identify Students 'At Risk'

The ProRetentionTM Early Warning System enables colleges to identify 'at-risk' learners early enough to provide effective interventions and resources, minimising student attrition. The Early Warning System has a proprietary statistical algorithm for analysis of historical student data to identify single and composite factors that are indicators of risk. Colleges can create personalised intervention strategies and success coaching workflows to ensure that at-risk learners receive effective support. The ProRetentionTM Early Warning Systems empowers colleges to efficiently provide needed support to 'at-risk' learners and maximise student success.

Appointment Booking

Appointment Booking

Constituent Calendar Management

The ProRetentionTM Appointment Booking functionality provides a comprehensive constituent calendar management system that allows colleges to share calendars and manage meetings and events. The system allows for effective planning, recording, and tracking of every meeting. Rooms for the meetings can be reserved, attendance can be tracked using QR codes, and meeting notes can be maintained in the system. Follow-up information can be sent out through the system, and feedback surveys can be distributed to all attendees. Learners can access the system through their mobile devices to schedule individual meetings, and counsellors and tutors can access schedules through integration with Outlook, Gmail, or other institutional email systems.

Keep Warm Hub

Keep Warm Hub

Personalised Communication with Learners

The ProRetentionTM Keep Warm Hub enables colleges to schedule automated communication campaigns via email, text, and social media. Messaging can be scheduled on a calendar basis or triggered by specific actions such as the submission of an enquiry. The campaigns can draw on a content library to include additional resources relevant to the individual messaging. This powerful tool streamlines communications between counsellors and learners, and ensures that learners stay involved and engaged with the college throughout their time as enrolled learners.

Co-created Learning Lounge

Co-created Learning Lounge

Education Outside Classrooms

The ProRetentionTM Learning Lounge is a unique platform for learner-led education that is ideal for collaborative learning and joint project work. The system provides a vehicle through which learners can share written work, as well as text, audio, video, and web-based resources. Faculty, staff and alumni can also be invited to contribute to the collaboration. Learning content developed in the system can be retained by the institution for use in future classes and discussions. Imagine the power of a video of a great science project by a bright alumnus, being available for today’s learners.

360 Degree View

360 Degree View

Know Your Learners

ProRetentionTM Success CRM provides staff with the input they need to make informed decisions on the support and resources that will be most helpful to learners. The system integrates data from across multiple data systems to provide a comprehensive view of key student information. Staff members can view information such as grades, class attendance, financial aid payment history, class enrolment status, etc. This 360-degree view can include relevant original documents, issues raised by the student, at-risk flags, and a complete communications history. Select information can also be made available for learner to access via cell phones and other mobile devices.

Success App for Learners

Success App for Learners

Engagement ‘on the go’

The ProRetentionTM Mobile App is a great way for the colleges to use mobile technology to engage and communicate with learners through their everyday devices. The app provides learners with service and engagement tools at their fingertips. Learners can use the app to raise queries or issues, get live support and schedule meetings with counsellors and tutors. In addition, the app gives learners immediate access to information on college resources, peer communities, and learning resources. It can also be used to answer surveys, access campus maps, mark attendance at events and classrooms, and receive college alerts and notifications. The ProRetentionTM mobile app is available on major mobile platforms including iOS and Android.

Events and Workshops

Events and Workshops

Manage Constituent Connect

A comprehensive Event Management module to set up, invite and manage events and workshops for students and other campus constituents. They can schedule events, publish calendar to prospective attendees, receive and process RSVPs. The attendees can book seats, mark attendance using QR-Code on tablets, record their notes during the session etc. Multiple sessions, speakers and sponsors within events can be managed on a single page. Custom registration and survey forms with rich HTML & video graphics can be quickly created and attached to invitations and messages.

The Event Tracker module is an integrated mobile-enabled platform, seamlessly connected to the back-end Success CRM, to track participation and send feedback surveys to attendees – another unique feature of ProRetentionTM. After the event, the organisers can also engage the attendees by circulating relevant, interesting articles and newsletters. Every registration generated is also synchronised with user’s desktop calendar with reminders and alerts.

Student Helpdesk

Student Helpdesk

Increase Service Levels

The ProRetentionTM Student Helpdesk function is a powerful system that allows staff to respond to and track issues raised by students. A ticket is created for every issue and tracked with a comprehensive communication history. First responders can reference context-specific FAQ’s and in many cases, responses can be sent with a single click. When issues require more in-depth responses, they can be assigned to appropriate contacts within the university, while maintaining a full history of the issue. Detailed reporting provides university leadership with a view of open issues, time-to-resolution, and overall performance. New issues and resolutions can be easily added to the ProRetentionTM knowledge base, to be made available to students and staff as FAQ’s. The ProRetentionTM mobile app enables students to raise issues, access FAQ’s, and track issue status from their personal devices.

Early Warning System

Early Warning System

Identify Students 'At Risk'

The ProRetentionTM Early Warning System enables universities to identify 'at-risk' students early enough to provide effective interventions and resources, minimising student attrition. The Early Warning System has a proprietary statistical algorithm for analysis of historical student data to identify single and composite factors that are indicators of risk. Universities can create personalised intervention strategies and success coaching workflows to ensure that at-risk students receive effective support. The ProRetentionTM Early Warning Systems empowers universities to efficiently provide needed support to 'at-risk' students and maximise student success.

Appointment Booking

Appointment Booking

Constituent Calendar Management

The ProRetentionTM Appointment Booking functionality provides a comprehensive constituent calendar management system that allows universities to share calendars and manage meetings and events. The system allows for effective planning, recording, and tracking of every meeting. Rooms for the meetings can be reserved, attendance can be tracked using QR codes, and meeting notes can be maintained in the system. Follow-up information can be sent out through the system, and feedback surveys can be distributed to all attendees. Students can access the system through their mobile devices to schedule individual meetings, and counsellors and tutors can access schedules through integration with Outlook, Gmail, or other institutional email systems.

Keep Warm Hub

Keep Warm Hub

Personalized Communication with Students

The ProRetentionTM Keep Warm Hub enables universities to schedule automated communication campaigns via email, text, and social media. Messaging can be scheduled on a calendar basis or triggered by specific actions such as the submission of an enquiry. The campaigns can draw on a content library to include additional resources relevant to the individual messaging. This powerful tool streamlines communications between counsellors and students, and ensures that students stay involved and engaged with the university throughout their time as enrolled students.

Co-created Learning Lounge

Co-created Learning Lounge

Education Outside Classrooms

The ProRetentionTM Learning Lounge is a unique platform for student-led education that is ideal for collaborative learning and joint project work. The system provides a vehicle through which students can share written work, as well as text, audio, video, and web-based resources. Faculty, staff and alumni can also be invited to contribute to the collaboration. Learning content developed in the system can be retained by the institution for use in future classes and discussions. Imagine the power of a video of a great science project by a bright alumnus, being available for today’s students.

360 Degree View

360 Degree View

Know Your Student

ProRetentionTM Success CRM provides staff with the input they need to make informed decisions on the support and resources that will be most helpful to students. The system integrates data from across multiple data systems to provide a comprehensive view of key student information. Staff members can view information such as grades, class attendance, financial aid payment history, class enrolment status, etc. This 360-degree view can include relevant original documents, issues raised by the student, at-risk flags, and a complete communications history. Select information can also be made available for student to access via cell phones and other mobile devices.

Success App for Students

Success App for Students

Engagement ‘on the go’

The ProRetentionTM Mobile App is a great way for the universities to use mobile technology to engage and communicate with students through their everyday devices. The app provides students with service and engagement tools at their fingertips. Students can use the app to raise queries or issues, get live support and schedule meetings with counsellors and tutors. In addition, the app gives students immediate access to information on university resources, peer communities, and learning resources. It can also be used to answer surveys, access campus maps, mark attendance at events and classrooms, and receive university alerts and notifications. The ProRetentionTM mobile app is available on major mobile platforms including iOS and Android.

Events and Workshops

Events and Workshops

Manage Constituent Connect

A comprehensive Event Management module to set up, invite and manage events and workshops for students and other campus constituents. They can schedule events, publish calendar to prospective attendees, receive and process RSVPs. The attendees can book seats, mark attendance using QR-Code on tablets, record their notes during the session etc. Multiple sessions, speakers and sponsors within events can be managed on a single page. Custom registration and survey forms with rich HTML & video graphics can be quickly created and attached to invitations and messages.

The Event Tracker module is an integrated mobile-enabled platform, seamlessly connected to the back-end Success CRM, to track participation and send feedback surveys to attendees – another unique feature of ProRetentionTM. After the event, the organisers can also engage the attendees by circulating relevant, interesting articles and newsletters. Every registration generated is also synchronised with user’s desktop calendar with reminders and alerts.